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Shipping Policy

At Boss Boat Docks, we strive to provide reliable and timely shipping for all products and materials ordered through our website or sales team. This policy outlines what you can expect regarding shipping, delivery, and associated charges.

 

 

Order Processing

 

 

  • Orders are typically processed within 1–3 business days after confirmation and payment.

  • You will receive an order confirmation email once your order has been processed.

 

 

 

Shipping Methods & Delivery

 

 

  • We offer standard and expedited shipping options depending on your location and the size of the items.

  • Shipping times vary by region and product availability:

     

    • Standard Shipping: 5–10 business days

    • Expedited Shipping: 2–5 business days

     

  • Large or custom dock materials may require special handling and longer delivery times.

 

 

 

Shipping Costs

 

 

  • Shipping costs are calculated based on package weight, dimensions, and destination.

  • Any applicable shipping fees will be displayed at checkout or confirmed in your invoice.

 

 

 

Tracking

 

 

  • Once your order ships, you will receive a tracking number via email so you can monitor your shipment’s progress.

 

 

 

International Shipping

 

 

  • Currently, we ship only within the United States.

  • For special requests outside the U.S., please contact our customer service team.

 

 

 

Damaged or Lost Items

 

 

  • If your shipment arrives damaged, please contact us immediately with photos of the damage.

  • We will work with the carrier to replace or refund the item as quickly as possible.

  • Claims for lost shipments must also be reported promptly to ensure resolution.

 

 

 

Contact Us

 

 

For any questions regarding your order or shipping, reach out to us:

 

Boss Boat Docks – Tennessee

Email: donnie@boss-exteriors-boatdocks.com

Phone: 865-268-3625

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