Refund Policy

At Boss Boat Docks, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the process for returns, refunds, and exchanges.

 

 

Returns & Refunds

 

 

• Refunds are available for damaged, defective, or incorrect items.

• To request a refund, you must contact us within 14 days of receiving your order.

• All returned items must be in their original packaging and condition, unless damaged during shipping.

 

 

 

Processing Refunds

 

 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

 

 

 

Exchanges

 

 

• If you received a damaged or incorrect item, we can arrange an exchange for the same product.

• Contact us immediately to initiate an exchange.

 

 

 

Contact Information

 

 

For any questions, concerns, or refund requests, please contact us:

 

Phone: 865-268-3625

Email: donnie@boss-exteriors-boatdocks.com

 

We strive to handle all requests promptly and ensure your satisfaction.